Sofa does not work on Windows 32bits. Make sure your Windows is 64 bits.

Ensure you have administrator rights.

Sofa is already spinning but no longer responds and prevents launch. Restart your machine. For experts, kill the sofa task with the task manager.

First temporarily deactivate the antivirus to test, if sofa starts add sofa in the list of trusted software of your antivirus..

The software does not detect your webcam. Go to the settings / audio video, deactivate then reactivate the webcam.

This is a network problem or a microphone. Check the quality of your internet settings / network connection. Lower the microphone sensitivity to avoid saturation: parameters / audio / microphone sensitivity.

Your microphone or speaker is not properly configured
Go to the settings / audio video, and choose a microphone or speaker from the list.
– Restart your machine.
– Set your micro / speaker as the default device.
– Check that your antivirus does not block audio / video streams, deactivate it temporarily to test then add sofa to the list of trusted software.
-If your sound devices are connected, try connecting them directly to the machine and then restart your machine.

The sensitivity of your microphone may be too high or your machine too stressed.
Look in the settings to lower the sensitivity.
Check with the task manager that your machine is not 100% CPU occupied, in this case close applications or restart your machine.

You must authorize Sofa to record your screen directly from the settings.

Write to support@sofa-collaboration.com including your email and room name.

You must access the administration interface by manager.sofa-collaboration.com